The business that replies first usually wins.
Your website did its job — someone filled in the form. Then it sat in your inbox for six hours while you were on a job, and they hired whoever called them back. That's the leak we close.
What the Lead Engine does
It answers every enquiry within about 60 seconds, offers the person a time to talk, and makes sure nothing gets forgotten. You get the conversation instead of the voicemail. We set the whole thing up and run it as part of your plan — there's nothing for you to configure.
1. Instant response
The moment someone submits your form, they get a real reply — not a "we have received your message" auto-responder, but a message that sounds like you, confirms what happens next, and gives them a link to book. Meanwhile your phone buzzes with the details.
2. Booking that fills the calendar
Every "email me to get started" is a leak. We wire in booking that syncs to your calendar, can take a deposit, and sends reminders so people actually turn up. Fewer no-shows, less back-and-forth.
3. Quotes and payments
Send a quote, get paid, without a paper chase. Payments run through your Stripe account — your money goes straight to your bank, we never touch it. Deposits, invoices and subscriptions all work.
4. Nothing forgotten
A simple pipeline shows every enquiry and its status: new, contacted, quoted, won, lost. No enterprise CRM you'll never log into. If you already use something, we work with it.
5. The weekly nudge
Every week you get one short message: here's who you haven't replied to. It's the single most valuable email most of our clients receive.
Who this is for
- Trades and service businesses where the first callback wins the job
- Coaches and clinics who lose bookings to email tag
- Anyone whose enquiries currently land in an inbox they check at 9pm
It's $129/month on top of any care plan, or included in Growth.
Fair
questions.
What people ask before they turn this on.
Why does replying quickly matter so much?
Because most people contact more than one business and tend to hire whoever responds first and sounds competent. An enquiry that sits in an inbox until the evening is often already gone. Automating the first response means you win the ones you would otherwise lose while you were on a job.
Does this replace me talking to customers?
No. It buys you the conversation. The instant reply confirms you exist, sets expectations, and offers a booking link. You still do the human part, just with people who have not already called someone else.
Do I need a CRM?
Most small businesses do not need enterprise software. We set up a simple pipeline so every enquiry has a status and nothing gets forgotten, and we run it as part of your plan. If you already use something, we work with it.
Who owns the customer data?
You do, completely. It lives in accounts in your name. If you leave, you take it, and we hand over access within five business days.